Frequently Asked Questions (FAQ)
 
Zee-Zen by Sleep-Well

1. What is Zee-Zen?
 
Zee-Zen is a wellness brand by Sleep-Well, offering natural, organic products designed to support your immune system, promote peace, and help you live a balanced life from the inside out.
 
2. Are your products safe for kids?
 
Yes! Our elderberry products are made with organic ingredients and are safe for both adults and children. Always consult with your doctor and your child's pediatrician it you have special health conditions . Not recommended for children under 1.
 
3. What are the main benefits of elderberry?
 
Elderberry is known for:
 
Boosting the immune system 
 
Fighting cold & flu symptoms 
 
Reducing inflammation 
 
High Vitamin C content 
 
Supporting heart & skin health 
 
4. Sea Moss is known for having:
 
92 essential vitamins & minerals
 
Vegan, non-GMO, and corn-free
 
Made in FDA-registered, GMP-certified facilities
 
Enhanced with BioPerine® for better nutrient absorption
 
5. Do you offer DIY starter kits?
 
Absolutely! Our Elderberry Syrup and Tea Kits come with everything you need and step-by-step instructions to make it fresh in your own kitchen.
 
6. Are your products FDA approved?
 
No. Our products are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. They are natural supplements intended to support overall wellness.
 
7. Do you ship orders?
 
Yes! We offer shipping across the U.S. Shipping rates and delivery times are calculated during checkout. 
 
8. Do you accept returns?
 
Due to the nature of health and wellness products, all sales are final. If your order arrives damaged, please contact us within 5 days with photo proof, and we’ll make it right.
 
9. How can I order?
 
You can order directly through our website or call us at  337-241-3028.
 
10. Where can I buy Zee-Zen products locally?
 
Zee-Zen will be stocked soon at several markets in Louisiana:  We also provide local delivery on specific days. Stay connected with us on social media for updates.
 
11. What are the dosing instructions for the Elderberry Syrup?
 
Daily Prevention:
 
Children: 1 tsp. per day
 
Adults: 1 tbsp. per day
 
At the onset of symptoms:
 
Increase the same dose to every 2–3 hours as needed.

12. How should I store my products, and how long do they last?
 
Refrigerate all elderberry syrups and juices immediately upon arrival or after making them.
 
Keep them in a sealed container (like a glass jar or bottle).
 
Shelf life: up to 3 months when stored properly in the fridge.
 
Every bottle of elderberry syrup has a Best By date on the bottom. This is NOT an expiration date. Unopened bottles stored in the fridge are good for 2-3 months from the Best By date. Once a bottle is opened, consume it within 8-12 weeks.
 
Homemade elderberry syrup often has a shorter shelf life than store-bought versions due to the lack of preservatives. Store-bought syrups are often formulated with preservatives to extend their shelf life, allowing them to remain stable at room temperature for extended periods. Homemade syrups, without preservatives, need to be refrigerated and are best consumed within a few weeks or months. 
 
There are no preservatives, thickeners, stabilizers, artificial sweeteners or additives of any kind in our elderberry syrup, so it must be refrigerated. We have found that shaking your jar often helps preserve it longer. 
 
Here's a more detailed explanation:
Preservatives:
 
Store-bought syrups often contain preservatives like acids, sugar, or other chemicals that inhibit bacterial and fungal growth, extending their shelf life. Homemade syrups lack these preservatives, making them more susceptible to spoilage. 
 
Signs of Spoilage:
 
Fermentation: Fizzing or bubbling indicates fermentation, and while fermented elderberry syrup can still be used for other purposes (like making elderberry wine or vinegar), it's generally not recommended for consumption, especially by children.
 
Mold: Visible mold growth is a clear sign of spoilage, and the syrup should be discarded.
 
Off Smell or Taste: A sour or unpleasant smell or taste indicates that the syrup has spoiled.
 
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